How to Start an Internet Service Provider Business | Full Guide (2021)


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Currently, the expansion of the ISP market is identified by the variety of commercial connections and services. The increasing development of technologies and the interests of users join these depths. According to the Start your ISP website, there are 10 steps to understanding how to start an internet service provider business as an ISP. In this article, we provide you with a brief description of how to start an internet service.

How to Start an Internet Service Provider Business

How to Start an Internet Service Provider Business
  • Analysis of the area
  • Find fiber providers.
  • Find broadcast sites.
  • Select a hardware platform.
  • Billing and customer management.
  • Network topology.
  • Build your infrastructure.
  • Establish a customer.
  • Marketing.
  • Maintenance.

Step 1: Analysis of the area

It refers to the analysis of the area where your business will operate. As ISP, this area must be able to cover the interests and achieve its commercial objectives.

This implies that the following be evaluated:

Retransmission locations that can be used: the wireless network belongs to relay locations where you will carry out the installation of wireless access points, and their clients will connect to them. A line of sight will be required to the broadcasting site from the user’s roof, and it will not be possible in areas with obstacles or buildings.

Home density

Types of houses: certain roofs are easier to work with. You must ensure that your workers feel calm on the rooftops.

Topography: refers to the distribution of physical properties in an area.

As already mentioned above, a line of sight is required from the broadcast locations to the subscribers. For this reason, hills and tall buildings will be of great importance in the foundation of your sites.

Fiber optic connection: this must be ascending so that subscribers are online. This moment deserves enough time when starting an ISP business like WISP, the “fiber connection.”

Competence: As other ISPs in the area keep their customers satisfied, it will be difficult to convince them to change their service provider.

Step 2: Get fiber providers.

We recommend purchasing a fibre-optic connection from an existing provider like Verizon to obtain a public internet connection.

Step 3: Find Relay Sites

Please write down the relief locations in the area and proceed to negotiate with their owners.

Step 4: Select a hardware platform.

Review the options you have on hand for wireless hardware. For this, you will require CPE equipment and an access point. There are a variety of manufacturers such as MikroTik, Ubiquiti, Bai Cells, Cambium, Radwin, Mimosa, among others from whom you can buy it.

Step 5: Billing and customer management

To carry out and manage your WISP business, some software will help you:

  • Ticket sales system: it will be used to make the user service procedure simpler.
  • It allows you to minimize work by motivating your concentration on the business through fast and responsive customer service.
  • This way, you can categorize, prioritize and respond immediately to inbound sales systems.
  • Invoicing: This is monthly and is usually made to customers at a stable rate. An overdue credit, late payments, automated billing is possible with a software package (FreshBooks, Billmax)
  • Administration of the network: this can present a problem, and to avoid the surprise factor, you should be aware of the problem in time. What will make it possible to solve it before the customer call? Use a professional network management package to determine where your network requires updates (Ticketing Systems: Zabbix, Nagios).

Step 6: Network topology

Knowing how to fabricate the routing and switching network topology is paramount to starting an Internet Service Provider business.

This is a very important aspect, as your network must be scalable and have reliable connections.

Step 7: Build infrastructure.

This step refers to the construction of the fiber location and the transmission site. Both processes are similar. The backhaul is fed through wireless, while fiber needs an actual physical connection when it comes to the backhaul.

Step 8: Establish a customer

This step tries to offer the client services that are high in quality.

Step 9: Do some marketing 

  • It is essential for any organization, especially for ISPs. Maybe you can do this:
  • Make use of content marketing. Have business plans.
  • Make Coupons (or Deals) to promote your business.
  • Up-Sell.
  • Create a Sense of Immediacy.
  • Make the check-out or sign-up area more user-friendly.
  • Include a Free Offering.
  • Highlight any unique features or products.
  • Make a clear and visible call to action.

Step 10: Maintenance

It has to do with network surveillance, troubleshooting that occurs, upgrades to enhance, and care against the elements.

Frequently Asked Questions

How much does it cost to start an Internet provider company?

It costs little, but you have to invest enough in the beginning. The investment requires about $ 25,000. This amount is needed for hardware expenses, business setup, initial infrastructure, and overhead.

Is the ISP business profitable?

Yes, since through the internet companies advertise and raise a lot of money.

How do Internet service providers get the internet?

Paying upstream ISPs for internet access that typically has a wider network than the ISP contracts. Or perhaps this upstream ISP provides the contracting ISP with access to portions of the internet, as the contracting ISP cannot access those portions independently.

Can we create our internet?

Yes. By finding the local or regional ISPs that typically operate on a short-range satellite system or fixed wireless network.

How can I make my internet free?

You can make your internet free by testing the connection, then notifying customers, cheap and free points, discounts on public internet services, and free high-speed internet for personal use.

Can I have internet without a provider?

If possible if you:

  • Use free public Wi-Fi areas.
  • Paying for Wi-Fi by the hour in access areas.
  • Buying an access point from a mobile phone provider.

How can I have internet without cable or phone line?

Using a fixed wireless connection, mobile wireless Internet (4G LTE), or satellite Internet. If you have a fixed telephone service, you can have DSL internet and choose not to have it if you want.

How do Internet providers get internet?

Like users paying for internet access to Business internet providers, ISPs make payments to upstream internet service providers for access. Check out Comcast Business Internet plans and Verizon prices, for example.

Bottom line

At a global level, the internet is a network with many small and large interconnections. An ISP can provide internet service according to a telecommunications phone line for its users.

When we say a telecommunications telephone line, we mean a copper cable or perhaps fiber optic cables. For this, you can contact fiber optic or copper providers. There are two classes of ISPs: those that are publicly owned and those that are privately owned.

To be better understood, the internet is the mother phones network made up of thousands of smaller networks that work together.

In turn, these networks have different protocols. The elements that make up the network use protocol languages ​​to communicate. ISPs provide the technology required to send data, closing the gap between the internet and users.

Internet service providers can serve both small and large business users as well as home users. In the case of providing the service to home users, for example, a dial-up ISP provided users with a username, access phone number, password, and modem.

Using the modem, users will be able to log into the internet. They will then navigate the World Wide Web and finally send and receive e-mail thanks to that signal.

In the case of providing the service to large companies, they provide an internet connection from the company’s networks to the internet.

Another name by which they are known is “IAP” (internet access providers).

Using a modem plus a PPP connection, ISPs commonly provide dial-up access. But, there are ISPs for businesses that provide Internet access using different devices. You can have these devices with wireless connections so that these companies can be referred to as IAPs. So, you can use internet access providers (IAP) and internet service providers (IS) without distinction.

But some think that IAPs are a subset of ISPs.

So, as you can see, this type of Internet service Provider Company has spread throughout the planet. You can start very easily by executing the 10 steps that we describe in this article. Therefore, you will learn how to start an internet service provider business.

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